Training Course on Change Management (SMC002)
Training Course on Change Management
Change is the only constant that we can rely on in the business world. It is critical that organizations understand change, promote change, cope with change, and value change. Change is often needed so to address problems or opportunities in any organization caused by internal or external factors. Numerous approaches and tools can be used to manage change, all of them ultimately prescribe adjustments to the processes, systems, job roles, and the organization structure.
Through a combination of theoretical concepts, case studies, and interactive exercises, participants will gain a comprehensive understanding of the Change Management process. They will learn how to analyze and assess change impacts, develop change strategies, and engage stakeholders to successfully implement and sustain change.
Course Duration
Online Training: 5 days (4hrs per day)
Classroom Training: 5 days (7hrs per day)
Course Objectives
Through the trainer’s expertise and practical knowledge, you will be able to define the key concepts associated with change management in order to:
- Understand Change.
- Describe how to implement a Change Program.
- Identify and overcome Obstacles to Change.
- Apply the knowledge gained, and contributing in effective change in the organization.
- Demonstrate the impact of change in the organization.
- Implement the requirement for a sound change process within the organization.
Course Outline
Module 1: Introduction to Change Management
By the end of the session the participants should be able to:
- Explain what is change management.
- Describe organizational change.
- Discuss types of organisational change.
- Explain areas of concern when managing change.
- Explain the steps in change management process.
- Implement change upon past experiences (Gibbs reflective cycle).
- Execute and apply the principles of change.
Module 2: Managing Change in the Workplace
By the end of the session the participants should be able to:
- Explain the types of changes that happen in the work place.
- Differentiate between the positive and negative impact of change.
- Demonstrate how to motivate change in the workplace.
- Explain how to effectively communicate change to the team.
- Demonstrate how to help the team cope with the changes in the organization.
- Interpret different reactions to change.
- Explain the stages the team goes through during change (DREC cycle of change).
Module 3: Overcoming Resistance to Change
By the end of the session the participants should be able to:
- Recognize what is resistance to change.
- Explain common reasons for resistance to change.
- Discuss different levels of resistance to change.
- Apply knowledge of (Kubler Ross change curve) to understand emotional response.
- Analyse how they can deal with fear of failure using (ADKAR model).
- Implement the tips to overcome resistance to change.
- Determine the different reactions to change.
Module 4: Creating and Communicating a Change Vision
By the end of the session the participants should be able to:
- Explain how leaders should establish change vision.
- Recognise the characteristics of change vision.
- Develop a strategy for coming up with a change vision.
- Preparing the team for the change vision.
- Explain what to do before leaders communicate the change vision.
- Demonstrate how effective change leaders communicate the change vision.
- Develop steps to better communicate a change vision successfully.
Module 5: Driving Change and Sustaining Momentum
By the end of the session the participants should be able to:
- Explain on how to build momentum during change and manage resistance.
- Discuss how to drive resistance.
- Describe different types of resistance to change.
- Explain signs of resistance to change.
- Apply model for overcoming resistance to change (Force field Analysis).
- Apply framework for managing change (Kurt Lewin).
Note: The specific content, activities, and duration of each session may be adjusted based on the target audience, learning objectives, and available time.
Course Language
English
Training Methodology
Presentations are well guided, practical exercise, a plenary presentation, and group work. Participants are encouraged to bring any data relevant to their job responsibilities. This is hands-on, product-oriented training and will mostly involve practical exercises. Each participant MUST bring along their own working laptop and android phone.
Certification
Upon completion of training, the participant will be issued with a certificate of Completion.
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